Privacy Policy
The Chesapeake Queen, Inc.
Effective Date: July 9, 2026
Privacy Policy
The Chesapeake Queen, Inc. (“The Chesapeake Queen,” “we,” “our,” or “us”) values your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, purchase tickets, book private charters, subscribe to our communications, or otherwise interact with us.
By using our website or services, you agree to the practices described in this Privacy Policy.
Information We Collect
We may collect the following types of information:
Personal Information
When you make a reservation, purchase tickets, complete a form, or contact us, we may collect:
- Name
- Mailing address
- Email address
- Telephone number
- Billing information
- Payment information (processed securely by our payment provider)
- Reservation details
- Special requests (such as accessibility accommodations or dietary information you voluntarily provide)
Automatically Collected Information
When you visit our website, we may automatically collect:
- IP address
- Browser type
- Device type
- Operating system
- Pages viewed
- Time spent on our website
- Referring website
- Cookies and similar technologies
How We Use Your Information
We use your information to:
- Process reservations and ticket purchases
- Confirm and manage bookings
- Respond to customer inquiries
- Provide customer support
- Send reservation confirmations and updates
- Notify guests of schedule changes, weather-related cancellations, or safety information
- Improve our website and customer experience
- Analyze website traffic and usage
- Send promotional emails (only if you have opted in)
- Comply with legal obligations
Payment Information
Payments made through our website are processed by secure third-party payment processors. The Chesapeake Queen, Inc. does not store complete credit card numbers on our servers.
Please review the privacy policies of any third-party payment providers used during checkout.
Cookies
Our website may use cookies to:
- Remember user preferences
- Improve website functionality
- Analyze website performance
- Provide a better browsing experience
Most web browsers allow you to control cookies through browser settings.
Email Communications
If you subscribe to our mailing list, we may occasionally send:
- Cruise announcements
- Seasonal promotions
- Special events
- Holiday cruises
- Company news
You may unsubscribe at any time by clicking the unsubscribe link in our emails or by contacting us directly.
Sharing of Information
We do not sell your personal information.
We may share information only with:
- Payment processors
- Reservation and booking service providers
- Website hosting providers
- Email marketing providers
- Government agencies when required by law
- Legal authorities if necessary to protect our rights or comply with legal obligations
All service providers are expected to safeguard your information appropriately.
Data Security
We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information against unauthorized access, disclosure, alteration, or destruction.
However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
Children’s Privacy
Our website is not directed toward children under the age of 13.
We do not knowingly collect personal information from children under 13. If we become aware that such information has been collected without appropriate parental consent, we will promptly delete it.
Your Privacy Rights
Depending on where you live, you may have rights regarding your personal information, including the right to:
- Request access to your personal information
- Request correction of inaccurate information
- Request deletion of your information where permitted by law
- Opt out of marketing communications
- Request information regarding how your data is used
To exercise these rights, please contact us using the information below.
Third-Party Websites
Our website may contain links to third-party websites, including social media platforms and reservation partners.
We are not responsible for the privacy practices or content of these external websites.
Retention of Information
We retain personal information only as long as necessary to:
- · Fulfill reservations
- Provide requested services
- Maintain business records
- Comply with tax, accounting, and legal requirements
- Resolve disputes
- Enforce our agreements
Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
When changes are made, the revised policy will be posted on this page with an updated Effective Date.
Continued use of our website after changes are posted constitutes acceptance of the updated Privacy Policy.
Contact Us
If you have questions regarding this Privacy Policy or our privacy practices, please contact:
The Chesapeake Queen, Inc.
Cape Charles, Virginia Email: marianne.tcq@gmail.com
Phone: 757-678-6065
Website: thechesapeakequeen.com
Virginia Privacy Notice
The Chesapeake Queen, Inc. operates in the Commonwealth of Virginia and complies with applicable federal and Virginia privacy laws, including the Virginia Consumer Data Protection Act (VCDPA), where applicable.
Residents who are entitled to rights under applicable privacy laws may submit requests regarding their personal information by contacting us using the information listed above.